Reference

Our Privacy Policy: What We Collect and Why

When you open an account with us, we collect information needed to verify your identity, process your withdrawals via DANA, OVO, GoPay and QRIS, and keep your lobby…

Account verification detailsPayment transaction recordsYour withdrawal historyDevice and login activity
koi99 Our Privacy Policy: What We Collect and Why
REACH US ANYTIME

Contact Our Privacy Team

Email Send your privacy request to [email protected]. We respond within two business days. Include your account username and the specific information you need.
Live Chat Open live chat in your account dashboard Monday to Sunday, 08:00–22:00 Jakarta time. Our team handles data subject requests, account access questions and privacy concerns in real time.
Account Settings Log in and go to Settings > Privacy & Data. Here you can review what we hold, update your phone number for DANA or OVO withdrawals, and manage cookie preferences directly.
HOW WE SECURE IT

Data Security and Your Account Protection

Encryption and Storage

All payment details — your DANA, OVO, GoPay and QRIS identifiers — are encrypted at rest and in transit. We store account data in secure, access-controlled servers. Encryption keys are rotated monthly and held separately from user records.

Withdrawal Verification

Before any withdrawal clears to your DANA, OVO, GoPay or QRIS account, we verify your identity using your phone number and account history. This protects you from unauthorized transfers and matches local payment security standards.

Session and Login Security

Your login activity is monitored for unusual patterns. If we detect a login from a new device or unusual location, we send a verification code to your registered phone number before granting access to your wallet.

Data Retention Limits

We keep your transaction history for three years for dispute resolution and audit purposes. Account deletion requests remove personal data within 30 days, except where local law requires us to retain records for tax or fraud investigation.

Staff Access Controls

Only authorized support and fraud-investigation staff can view your account data, and only when you submit a request or we detect suspicious activity. All staff access is logged and audited monthly for compliance.

Third-Party Sharing Limits

We share your data only with payment processors like DANA, OVO, GoPay and QRIS to process deposits and withdrawals, and with local authorities where local law requires. We never sell or rent your information to advertisers or data brokers.

Privacy Policy Questions From Players

After you request account closure, we delete your personal data (name, email, phone) within 30 days. We retain your transaction records for three years for audits and dispute resolution, and longer where local law requires. You can request a final data download before deletion through your account settings or live chat.

Yes. Log into your account, go to Settings > Privacy & Data, and click 'Download My Data'. You'll receive a file containing your account details, login history, payment records and game activity within two business days. Alternatively, email [email protected] with the subject 'Data Subject Access Request' and your username.

Your payment information is encrypted immediately upon entry and stored in isolated, access-controlled servers. We never display full account numbers on your dashboard or in emails. Withdrawals require phone verification before money leaves our system, matching payment processor security standards across Indonesia.

We use cookies to remember your language preference, keep you logged in securely and track how you navigate the lobby so we can fix bugs and improve performance. You can manage cookie preferences in Settings > Privacy & Data. Turning off all cookies may affect your login experience, but you can still play.

We monitor every login and alert you by SMS to your registered phone if we detect activity from a new device or location. We require a verification code to confirm identity before the new device gains access. If unauthorized activity occurs, contact live chat immediately at koi99.xyz and we'll freeze your account pending investigation.

Only you can view your full game history and withdrawal records from your account dashboard. Support staff can view this data only when you submit a request (e.g. for dispute resolution) or if we investigate fraud. All staff access is logged. We never share your game or withdrawal history with third parties, game studios or advertisers.

We comply with local data protection and financial regulations where local law permits. Our data retention, encryption and staff-access practices follow Indonesian banking standards. Specific requirements depend on your region and local law; contact us at [email protected] if you have compliance questions specific to your location.