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How Our Terms Shape Your Account and Your Play

Q: What should I do if I suspect fraud on my account?

Contact support@koi99.xyz immediately with your account ID and details of the suspicious activity. We'll freeze your account, investigate within 24 hours and send you a report. If fraud is confirmed, we'll reverse charges and restore your balance.

When you open an account with koi99, you're entering into an agreement that covers everything from how deposits and withdrawals work to how we keep your data secure…

Account registration and eligibilityPayment and withdrawal rulesData security and privacy

Explore the Lobby Read FAQ

Our Terms Cover Your Rights and Responsibilities

koi99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your koi99 account is your gateway to live tables, slot rooms and sportsbook markets. Our terms explain the rules around deposits via DANA, OVO, GoPay and QRIS; how withdrawals are processed and verified; and what conduct keeps your account in good standing. We cover account suspension,

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closure and dispute resolution — and we're clear about what we do if a withdrawal request looks unusual or if you break the house rules. Eligibility for features, payment methods and markets depends on local law where you are. Your account is yours to control; you
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can request account closure, data deletion or a manual payout review at any time through our support channels.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH YOUR ACCOUNT

How to Reach Us About Terms or Your Account

Chat Support Open the chat widget in the lobby or on this site. We answer account questions, term clarifications and policy disputes within minutes during peak hours.

Email Request Send account closure, data deletion or manual withdrawal review requests to [email protected]. We respond within 24 hours and keep a record of every request.

Account Settings Navigate to Settings > Account & Privacy in the lobby to view your current terms agreement, download it as a PDF, and request changes to your deposit or withdrawal preferences.

PROTECTING YOUR DATA

How We Handle Your Information and Your Account Security

Data Encryption

Every deposit, withdrawal and personal detail is encrypted end-to-end. Your DANA, OVO, GoPay and QRIS transactions are tokenised so we never store your payment details unencrypted.

Account Verification

We verify your identity once during registration using your phone number and email. Large withdrawals trigger a second verification step to prevent fraud and confirm you authorised the payout.

Data Retention

We keep your account data, play history and transaction records for seven years after account closure to comply with audit and dispute-resolution requirements. You can request a data export anytime.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you use the platform. You can disable non-essential cookies in your browser; essential ones stay active for account security.

Your Rights

You have the right to access, correct or delete your personal data. Submit requests via [email protected] or through Settings > Data & Privacy. We process them within 14 days.

Dispute Resolution

If you dispute a withdrawal, charge or terms interpretation, email [email protected] with your account ID, transaction hash and proof. We investigate within five business days and provide a formal response.

Frequently Asked Questions About Our Terms

Visit Settings > Account & Privacy and select 'Request Account Closure'. Your account closes within 24 hours. We'll freeze your balance and process any outstanding withdrawals. You can request a full data export before closure; we keep records for seven years after.

Yes. Go to Wallet > Payment Methods in the lobby and update your DANA, OVO, GoPay or QRIS link. Changes take effect on your next withdrawal. We don't store raw payment details — only your tokenised payment token for verification.

We prohibit account sharing, fraud, manipulation of game outcomes, and multi-accounting. We also restrict play from countries where our service is blocked by local law. Violations can result in account suspension and forfeiture of winnings.

Most withdrawals via DANA, OVO, GoPay and QRIS complete within one hour. Bank transfers can take 2–4 hours depending on your bank. Large or unusual requests may require manual verification and can take up to 24 hours.

You must be of legal age in your jurisdiction and not in a region where koi99 is restricted by local law. Eligibility depends on local law. You'll verify your age and identity during registration using your phone number and a one-time code.

Contact [email protected] immediately with your account ID and details of the suspicious activity. We'll freeze your account, investigate within 24 hours and send you a report. If fraud is confirmed, we'll reverse charges and restore your balance.

Yes. Navigate to Settings > Data & Privacy and select 'Download My Data'. We'll send you a complete JSON file with your account info, all transactions and play records within 48 hours. You can also request it via email to [email protected].

How Our Terms Shape Your Account and Your Play

How to Reach Us About Terms or Your Account

How We Handle Your Information and Your Account Security

Data Encryption

Account Verification

Data Retention

Cookies and Tracking

Your Rights

Dispute Resolution

Frequently Asked Questions About Our Terms

01 What happens if I want to close my account?

02 Can I change my withdrawal method or payment details?

03 What are the house rules for account conduct?

04 How long do withdrawal requests take?

05 Who can open an account?

06 What should I do if I suspect fraud on my account?

07 Can I request a copy of my play history and transaction records?

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